CRM for Customer Service

Oncontact CRM is ideal for managing your customer service function. There  are dashboards fro instant recognition of current status of your ability t meet service level agreements with your customers. All incidents are allocated a reference number and all activities related to that incident are recorded in CRM along with resolutions. This makes it easier for your customer service personnel to be able to refer to prior resolutions to respond to customer issues.

CRM also allows you to store contract information to enable your customer service team to be able to monitor usage of that contract and in some cases offer upgrades.

A dashboard on logging in will give an up to date summary of your customer service status including incident aging.

Reporting on Customer Service is standard.