IT Expectations
On!Contact
On!Contact is one of the leading mid market CRM (Customer Relationship Management) software packages available today. We have been involved in all the current installations in Australia to date in some form.
These sites range from 5 to 300 plus user sites.
Why was On!Contact chosen as our flagship product in CRM offerings?
Flexibility: On!Contact is flexible in the following ways:
Database - can run on Oracle, Sybase, Microsoft SQL Server, Informix or Sybase Adaptive Server
Nearly all screens can be modified to suit your unique requirements
It is suitable for all aspects of a user organisation, such as - sales, marketing, management, help desk, telemarketing, customer service etc.
Workflows can be designed which match the requirements of each user environment
Scalability: On!Contact is totally scalable.
Worldwide there are sites which are as small as 5 users and others which range well over a thousand.
It can run on a low end database such as Sybase SQL Anywhere to a large Oracle installation.
It comes usable straight out of the box or you can modify it as much as required to make an even better fit for your organisation.
Wealth of Functionality: On!Contact is feature rich. Some of these features are as follows:
Call recording
Activity Management
Opportunity Management
Incident Management
CTI
Mass mail, e-mail and fax
Ease of Installation: On!Contact is useable "out of the box". It doesn't come any easier than that. However included in the licence is the access to all the utilities you will need to personalise your implementation.
Along with this comes our support to help you.
Microsoft and Lotus Compatibility: You have most likely already made a commitment to either of these products for your e-mail and other functions within your organisation. In order to leverage that investment you can now add On!Contact and be comfortable knowing that the investment has not been lost but merely enhanced by the addition of On!Contact.